The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Infinity Pool
“The infinity pool by the beach was absolutely amazing, providing a perfect spot to relax and enjoy the amazing views.” view full review
Perfect for Families
“Our one-bedroom apartment was ideal for our young family; it was spacious, comfortable, and had all the amenities we needed.” view full review
Delicious Breakfast
“The breakfast selection was diverse and included scrumptious fresh fruits like mangoes and pineapples, setting the perfect tone for our day.” view full review
Beautifully Landscaped
“The hotel's landscaping was stunning, making our walks around the hotel feel like a tropical paradise.” view full review
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
2.5
km
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
2.8
km
Playacar
Xaman Ha Ruins
2.4
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
2.9
km
Playacar
Ruinas Mayas
2.3
km
Km 285
Emotions Native Park
2.5
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
3.0
km
Nearby
Piste Cyclable sur Paseo Xaman-Ha
600 m
Restaurants
Steakhouse
880 m
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.8
Location
7.8
Service
8.0
Dining
7.4
Guest reviews
7.8/10
based on 5 reviews
4.5/5
based on 22626 reviews
7.6
7.6/10 based on 692 reviews
#65 of 320 hotels in Playa del Carmen based on Tripadvisor
Arnold
United States,
January
2024
7.4/10
Staying at this hotel was a pleasant experience overall. The family section provided privacy which I appreciated, although the rooms could use some more maintenance. The special birthday decorations with balloons, cake, and champagne were a nice touch. However, the location had noise from construction and music but was still close to the beach.
Rooms
7.0
I stayed in the family section, which was really private. The rooms were beautifully decorated on my birthday with balloons, ribbons, and even a cake made out of towels.
Service
8.0
The staff at the hotel were very accommodating.
Location
6.0
The location was nice but be prepared for noise from construction and music. It's close to the beach and some local restaurants.
Dining
9.0
The dining experience was really good with a nice variety of fresh and tasty seafood. The food choices were great, and the design of the dining area added to the experience.
Facilities
7.0
The facilities at the hotel were good, offering a range of services including room service, car hire, and laundry. However, the construction noise was a downside during my stay.
A.
United States,
January
2024
8.4/10
My stay at the hotel was truly delightful. The rooms were a mix of experiences, from a room in the 6000's with a private pool and hot tub, which was amazing, to a junior suite that was lovely but a bit small for 3 people. The in-room magazine was a nice touch. The service was exceptional, with staff going above and beyond to make my stay great. The location in a gated community was super safe and beautiful, right by the pool and beach. The dining was good overall, though there was a slight hiccup with breakfast options. The facilities were top-notch, adding to the overall experience.
Rooms
8.0
The rooms provided different experiences, from luxury to a bit tight for 3 people, but overall comfortable and well-equipped.
Service
9.0
The staff worked tirelessly to ensure all my needs were met, making my stay truly enjoyable.
Location
9.0
The hotel's location in a gated community was not only secure but also stunning, with easy access to the pool and beach.
Dining
7.0
The dining options were good, though communication about breakfast locations could have been clearer. The food selection was diverse but lacked a bit of flavor.
Facilities
9.0
The facilities were top-notch, enhancing my overall experience at the hotel.
Robert
United Kingdom,
December
2023
7.8/10
The hotel is conveniently located near the beach, buffets, shows, pool, and various amenities, making it ideal for exploring the area. The rooms, though decorated with older styles, offer easy access to attractions but may be affected by nearby noise from the housekeeping supply closet and elevator. Service stands out for its attentive and personalized touches, especially for special occasions like birthdays. However, the buffet area can get crowded with children, and access to certain areas might cause inconvenience during check-in and check-out.
Rooms
7.0
The rooms have old decorations but are conveniently located near all the action.
Service
9.0
The staff went above and beyond to make our stay special, even preparing a birthday surprise with a cake.
Location
8.0
The surroundings are lovely to stroll through, but the access through the 'elite club' area can be cumbersome at times.
Dining
7.0
The dining experience offers great choices but can be disrupted by the presence of children from the adjacent pool area.
Facilities
8.0
The facilities are well-maintained and offer a range of conveniences for guests.
John
United Kingdom,
October
2023
7.8/10
The hotel is situated in a lovely residential area close to Playa del Carmen, with beautiful surroundings and common pools. The rooms are spacious, clean, and overlook a small plunge pool, offering a great view. However, the dining experience had some issues with reservations, and the service was inconsistent.
Rooms
9.0
The rooms are very nice, spacious, and super clean, providing a great view of the small plunge pool at the end of the pool section.
Service
7.0
The service, from maids to bartenders, was fantastic, but some staff members were rude and inconsistent in their treatment.
Location
8.0
The hotel is located in Playacar, a residential area close to Playa del Carmen, with well-kept surroundings and easy access to the beach.
Dining
7.0
The dining experience was good overall, but there were issues with reservations for dining, especially for families with children.
Facilities
8.0
The hotel offers diverse facilities, with common pools, bars, and restaurants, but lacks some luxury amenities like beach beds.
Rex
United States,
September
2023
7.6/10
The hotel is located conveniently close to the beach with larger family rooms at the back, offering a fresh and tidy experience. The service was friendly and welcoming, although there were attempts to sell time-share. The location is beautiful and well-maintained, despite occasional crowded common areas. The dining options varied, offering convenience but limited shaded seating by the pool. Overall, a good value for money stay with some minor inconveniences.
Rooms
8.0
The rooms at the back are larger, doubled in size, with two baths and dressers, offering a fresh and tidy experience for families.
Service
7.0
The staff was very nice and friendly, greeting us warmly as we passed by. Despite some attempts to sell time-share, the service was generally pleasant.
Location
8.0
The location by the wedding garden area is beautiful and well-maintained, although a bit of a walk from family accommodation, but overall pleasant for both adults and families.
Dining
7.0
The dining options were convenient, with the buffet near the rooms and a poolside dining choice, although shaded seating was limited, leading to some inconvenience.
Facilities
The hotel facilities were well-maintained and enjoyable, offering a comfortable stay with a variety of amenities.
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